Top 581 Reviews From Legit Value City Furniture Buyers (2024)

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Value City Furniture Reviews

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    Page 1 Reviews 0 - 5

    JerryColton, CA

    Staff

    Reviewed July 16, 2024

    I had my bedroom set delivered to my house in Columbus, Indiana today by Dave and Dave. They done an amazing job. Always have great service and furniture from Value City. Also found out today when they delivered my bedroom furniture that one of the same daves was the same guy that delivered my couches to me back in 2014 means he’s been with value city for quite a while so glad to see that value city takes care of their employees and maintains a long working relationship with them.

    Top 581 Reviews From Legit Value City Furniture Buyers (1)

    micheleLowell, IN

    Customer ServiceStaff

    Reviewed July 3, 2024

    I had made some errors about my delivery on July 2 and asked them to redeliver my furniture. Jean at the Calumet City store assisted me. She was very kind and understanding and was able to set up my delivery for the next day July 3. Jean truly knows and practices the qualities of excellent customer service. Thank you Jean!!!

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    Top 581 Reviews From Legit Value City Furniture Buyers (2)

    VanessaWarren, MI

    Staff

    Reviewed May 21, 2024

    Went to Value City to look at some furniture and walk out Very Happy with my purchase, walk in was greeted with a smile from a very nice helpful associate Ms. Shahana. I was very please she took her time show me different pieces of furniture's, I did end up getting my lovely pieces today and look forward to it in my new home! Thanks, Ms. Shahana, for helping me today, can't wait to get it. :)

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    WakeelahSuffolk, VA

    Staff

    Reviewed Nov. 21, 2023

    Upon my arrival at the store, I was approached by Ms. **. She was so professional, personable and very warm. It was like I came to see a longtime friend or family member. Even though I was looking to purchase furniture, she made me feel like she was my personal assistant with my best interest. If there was an issue or situation, Ms. ** would take it upon herself to get the situation resolved ASAP and will follow up with you. She is the BEST!!!!!!

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    PatriciaLivonia, MI

    StaffProcess

    Reviewed Sept. 15, 2023

    We went shopping at Value City Furniture last Sunday. Our sales person, Ozie ** was friendly & low keyed on initial approach. He listened to what we were looking for & asked clarifying questions before pointing us to the area of our interest & allowed us to browse on our own. After a short period of time (enough to see the prices & styles), he introduced us to a clearance area with good deals. We selected a manual reclining arm chair. The purchasing process was a breeze. On Thurs., exactly as we were informed on Sunday, we received a call the chairs could be picked up. This was our choice & the young man in Customer pick-up was also personable & helpful. The whole process was smooth & the chairs are comfortable & look great in our living room.

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    JohnLockport, NY

    PriceStaff

    Reviewed July 20, 2024

    The knowledge that Mr Curt ** has is the best I've ever seen. He took his time with us and explained every option and price. I will because of this shop there every time we bought and new mattress and recliner.

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    MichaelGrand Rapids, MI

    Customer ServiceCoverageSales & Marketing

    Reviewed July 20, 2024

    My wife and I bought $3000 worth of furniture from VCF. When it arrived, the love seat foot rest and the buttons did not work properly. We contacted the store and they said since we bought the 5 year warranty, to WAIT and file a claim with them. I did. Now the warranty won’t cover the claim saying we didn’t respond to them in time - we never got any kind of communication from them so it’s hard to respond to a request that we never got. I’ve been trying for months to get some sort of satisfaction and it’s almost impossible to contact the warranty company (no simple ‘contact us’ link on their website, you must search and click and hope you find a way to contact them). I’ve spent months on this. I’m ready to go to the store and cause a stink in front of as many customers as I can so no one else makes the expensive mistakes I’ve made. NEVER SHOP HERE, NEVER BUY THEIR SCAM WARRANTY.

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    BarbaraMckees Rocks, PA

    Sales & MarketingPunctuality & Speed

    Reviewed July 12, 2024

    I have a recliner from VCF and footrest was repaired right after my purchase. It’s rarely used and when sliding it across my hardwood floor several springs fell to the floor.. They said I didn’t report it in time which was one day. It takes days to get ahold of anyone and after given the number you talk to no one. My warranty is good till 2026. What a scam. What good is it!

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    LenaDetroit, MI

    Customer ServiceStaff

    Reviewed July 12, 2024

    This is the worse unprofessional rude business I have ever had to deal with. I been waiting on my furniture since April. Now they tell me I will be available until November but I can upgrade and pay another 1500 so I can get it on time. I already spent 5000 dollars plus and I refuse to spend another dime with them so be careful who you deal with and don't go to value city in Portage Michigan on Westnedge. They are just nasty.

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    DonnieBrownsville, PA

    Reviewed July 9, 2024

    Purchased new sectional sofa at the West Mifflin Pa location on 2/8/23 and also purchased the pure promise protection plan. In June of 2024 two leather cushions started to Crack and come apart at seams. We have no children and only use when we have friends over. Placed a claim and was denied. Called West Mifflin PA store and initially thought they were going to help us. This was not the case. Will be trying to file case at magistrate court for refund of the price of protection plan.

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    Top 581 Reviews From Legit Value City Furniture Buyers (2024)

    FAQs

    Who manufactures furniture for Value City? ›

    American Signature, Inc. is established becoming the parent company of VCF, ASF and Kroehler Furniture—the brand's furniture manufacturing facility in North Carolina. The company reaches a billion dollars in sales.

    Can I cancel my Value City Furniture order? ›

    Item(s) shipped direct from manufacturer may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped can not be cancelled. Customer is responsible for returning merchandise to your local store in original condition for a refund.

    Do value cities have layaway? ›

    While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered.

    When did Value City Furniture go out of business? ›

    On October 27, 2008, Value City announced that the chain was filing for bankruptcy and that all remaining stores would close. The sales were completed on December 23, 2008.

    Does Value City make their own furniture? ›

    American Signature Furniture and Value City Furniture sell residential furniture manufactured by American Signature, Inc., as well as more than 30 additional manufacturers from 125 locations around the East Coast, Midwest, and Southeastern United States.

    What bank does Value City Furniture use? ›

    Pay by mail: Synchrony Bank, PO Box 960061 Orlando, FL 32896-0061.

    Is it hard to get a value city credit card? ›

    The Value City Furniture Credit Card requires at least fair credit to be approved.

    Where is Value City headquarters? ›

    How do I find out the manufacturer of furniture? ›

    Typically, a maker's mark will be placed somewhere that is easy to locate but doesn't distract from the overall aesthetic of the piece. If it exists, you are most likely to find the mark on the backside or underside of the piece, or inside a drawer, door, or cabinet.

    Who makes the furniture makes the furniture? ›

    Carpenter. The carpenter is often associated with furniture making but not all carpenters make furniture. Instead, most carpenters engage in things like house framing, deck making and creating trim around doors and windows.

    Is Value City Furniture the same as American signature? ›

    American Signature Inc. was established in 2002, becoming the parent company of Value City Furniture, American Signature Furniture, and Kroehler Furniture, our furniture manufacturing facility in North Carolina. Our total number of stores doubled by 2006.

    Who is the man who makes furniture? ›

    A carpenter is a person who makes things out of wood. You could hire a carpenter to build you a dining room table and two long benches. Carpenters specialize in woodworking, making furniture and buildings from wood and repairing various wooden things.

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