Top 581 Reviews From Legit Value City Furniture Buyers (2024)

Staff

I had my bedroom set delivered to my house in Columbus, Indiana today by Dave and Dave. They done an amazing job. Always have great service and furniture from Value City. Also found out today when they delivered my bedroom furniture that one of the same daves was the same guy that delivered my couches to me back in 2014 means he’s been with value city for quite a while so glad to see that value city takes care of their employees and maintains a long working relationship with them.

Customer ServiceStaff

I had made some errors about my delivery on July 2 and asked them to redeliver my furniture. Jean at the Calumet City store assisted me. She was very kind and understanding and was able to set up my delivery for the next day July 3. Jean truly knows and practices the qualities of excellent customer service. Thank you Jean!!!

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Staff

Went to Value City to look at some furniture and walk out Very Happy with my purchase, walk in was greeted with a smile from a very nice helpful associate Ms. Shahana. I was very please she took her time show me different pieces of furniture's, I did end up getting my lovely pieces today and look forward to it in my new home! Thanks, Ms. Shahana, for helping me today, can't wait to get it. :)

Staff

Upon my arrival at the store, I was approached by Ms. **. She was so professional, personable and very warm. It was like I came to see a longtime friend or family member. Even though I was looking to purchase furniture, she made me feel like she was my personal assistant with my best interest. If there was an issue or situation, Ms. ** would take it upon herself to get the situation resolved ASAP and will follow up with you. She is the BEST!!!!!!

StaffProcess

We went shopping at Value City Furniture last Sunday. Our sales person, Ozie ** was friendly & low keyed on initial approach. He listened to what we were looking for & asked clarifying questions before pointing us to the area of our interest & allowed us to browse on our own. After a short period of time (enough to see the prices & styles), he introduced us to a clearance area with good deals. We selected a manual reclining arm chair. The purchasing process was a breeze. On Thurs., exactly as we were informed on Sunday, we received a call the chairs could be picked up. This was our choice & the young man in Customer pick-up was also personable & helpful. The whole process was smooth & the chairs are comfortable & look great in our living room.

PriceStaff

The knowledge that Mr Curt ** has is the best I've ever seen. He took his time with us and explained every option and price. I will because of this shop there every time we bought and new mattress and recliner.

Customer ServiceCoverageSales & Marketing

My wife and I bought $3000 worth of furniture from VCF. When it arrived, the love seat foot rest and the buttons did not work properly. We contacted the store and they said since we bought the 5 year warranty, to WAIT and file a claim with them. I did. Now the warranty won’t cover the claim saying we didn’t respond to them in time - we never got any kind of communication from them so it’s hard to respond to a request that we never got. I’ve been trying for months to get some sort of satisfaction and it’s almost impossible to contact the warranty company (no simple ‘contact us’ link on their website, you must search and click and hope you find a way to contact them). I’ve spent months on this. I’m ready to go to the store and cause a stink in front of as many customers as I can so no one else makes the expensive mistakes I’ve made. NEVER SHOP HERE, NEVER BUY THEIR SCAM WARRANTY.

Sales & MarketingPunctuality & Speed

I have a recliner from VCF and footrest was repaired right after my purchase. It’s rarely used and when sliding it across my hardwood floor several springs fell to the floor.. They said I didn’t report it in time which was one day. It takes days to get ahold of anyone and after given the number you talk to no one. My warranty is good till 2026. What a scam. What good is it!

Customer ServiceStaff

This is the worse unprofessional rude business I have ever had to deal with. I been waiting on my furniture since April. Now they tell me I will be available until November but I can upgrade and pay another 1500 so I can get it on time. I already spent 5000 dollars plus and I refuse to spend another dime with them so be careful who you deal with and don't go to value city in Portage Michigan on Westnedge. They are just nasty.

Purchased new sectional sofa at the West Mifflin Pa location on 2/8/23 and also purchased the pure promise protection plan. In June of 2024 two leather cushions started to Crack and come apart at seams. We have no children and only use when we have friends over. Placed a claim and was denied. Called West Mifflin PA store and initially thought they were going to help us. This was not the case. Will be trying to file case at magistrate court for refund of the price of protection plan.